With six years in the care industry, Cliff has progressed from care worker to care manager, holding an NVQ Level 5. As a care manager, he is committed to driving sustainable leads that shape the future of healthcare. Cliff is skilled in project management, problem-solving, communication, and customer service. He manages Medcom Personnel Ltd.’s daily operations, oversees a team, and ensures high-quality patient care.
 
Cliff is leading the implementation of a new electronic health record system (Care Planner), improving data accuracy and efficiency. In 2024, he ensured full compliance with healthcare regulations and standards. Additionally, Cliff, as a qualified trainer, improves employee confidence and satisfaction.
 
Cliff is developing and maintaining new patient care processes through collaboration with other healthcare professionals, resulting in improved efficiency and patient satisfaction. He participates in workshops such as Essex Live at Home Care, organising surveys with clients, families, contract commissioners, and social workers, and ensuring high-quality care.